Shipping policy

At DoorLock, we aim to process and deliver your order as quickly and efficiently as possible.

Processing Time

Orders are typically processed within 1–2 business days. During busy periods, holidays, or periods of high demand, processing may take slightly longer.

Delivery Time

Estimated delivery time is typically 7–14 business days after your order has been processed and shipped.

Delivery times are estimates and are not guaranteed. In some cases, delivery may take longer due to carrier delays, customs processing, holidays, weather conditions, incorrect address information, or other circumstances beyond our reasonable control.

Please allow up to 21 business days in exceptional circumstances before contacting us regarding a delayed delivery.

Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Please allow 24–48 hours for tracking information to become active or update after shipment.

Tracking may occasionally take longer to update while your package is being transferred between carriers or processed through customs.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please contact us as soon as possible if you notice an error in your shipping details. Once an order has been processed or shipped, we cannot guarantee that changes can be made.

DoorLock is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer, except where required by applicable law.

Delayed Orders

If your order has not arrived within the estimated delivery period, please allow additional time for possible carrier or customs delays.

If your order has still not arrived after 21 business days from the shipping date, please contact us with your order number and tracking information so we can review the situation.

Lost or Undelivered Packages

If tracking shows that a package has been delivered to the address provided at checkout, the order will generally be considered delivered unless evidence indicates otherwise.

If a package appears to have been lost while in transit, please contact us so we can review the shipment and, where appropriate, work with the shipping carrier to investigate.

Any replacement or refund will be handled in accordance with applicable consumer law and our store policies.

Customs, Duties & Import Charges

Depending on the destination country, your order may be subject to customs duties, taxes, import fees, or other charges imposed by local authorities.

Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

Contact Us

If you have any questions regarding your order, delivery, or tracking information, please contact us through our Contact Us page.

DoorLock