Refund policy

At DoorLock, we carefully inspect and prepare every order before shipment. Please review all product information, dimensions, images, compatibility details, and specifications before completing your purchase.

30-Day Returns

We offer a 30-day return period from the date of purchase.

To request a return, please contact us within 30 days of placing your order.

To be eligible for a return, the product must:

• Be unused and in its original condition.

• Include all original packaging, parts, accessories, and materials.

• Show no signs of installation, damage, modification, or excessive handling.

• Be returned with proof of purchase or your order number.

Products that have been installed, used, damaged, modified, or returned with missing components may not be eligible for a refund, except where required by applicable consumer law.

How to Request a Return

To start a return, please contact our customer support team and provide:

• Your order number.

• The reason for your return.

• Photographs of the product and packaging if requested.

Please do not send a product back without first contacting us.

Once your return request has been reviewed, we will provide you with the appropriate return instructions.

Damaged, Defective or Incorrect Items

If your DoorLock order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible.

Please include:

• Your order number.

• Clear photographs of the product.

• Clear photographs of the packaging.

• A brief description of the issue.

We may request additional photographs or information to help us resolve the issue.

If the item is confirmed to be damaged, defective, or incorrect, we will provide an appropriate resolution in accordance with applicable consumer law.

Return Shipping

For standard returns where the product is not defective or incorrect, customers are responsible for return shipping costs where permitted by applicable law.

We recommend using a tracked shipping service. DoorLock is not responsible for returned packages that are lost, damaged, or undelivered during return shipping.

Where applicable law requires us to cover return shipping costs, we will do so.

Return Inspection

All returned products are inspected before a refund is approved.

A refund may be refused or reduced, where permitted by applicable law, if the returned product:

• Has been used or installed.

• Is damaged or modified.

• Has missing components or accessories.

• Has damaged or missing original packaging.

• Shows signs of excessive handling.

• Does not correspond to the product originally purchased.

Returning an item does not automatically guarantee approval of a refund.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to your original payment method.

Please allow additional time for your bank, card issuer, or payment provider to process and display the refund.

Original shipping charges are non-refundable except where reimbursement is required by applicable law.

Exchanges

We do not currently offer direct exchanges unless required by applicable law.

If your return is approved, you may place a new order for the product you would like.

Orders Outside the 30-Day Period

Return requests submitted more than 30 days after the date of purchase are generally not eligible for our voluntary return policy.

This does not affect any mandatory consumer rights that may apply to defective, damaged, incorrect, or non-conforming products.

Legal Rights

Nothing in this policy limits, excludes, or overrides any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

Where local law provides a mandatory right to cancel, return, replace, repair, or receive a refund, DoorLock will comply with those requirements.